Big Mistake Mug Ostrich Imports

Prompt shipping and expert packing

We offer a broad range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff are expertly trained and will wrap your items according to our exact and precise specifications. Before they are shipped your items will be carefully inspected and secured. We ship to thousands of customers each day from multiple countries. The fact that we are determined to become the largest online retailer in the World is clear. Warehouses and distribution centres can be located in Europe and the USA.

Note that orders containing more than one item will be processed according to the specific item.

Prior to shipment, all purchased items will be thoroughly examined. The majority of orders are shipped within 48 hours. The delivery time should be between 3-7 working days.

Returns

Due to multiple entities such as the factory and the warehouse, we cannot fully manage stock. Stocks can be changed at any moment. It's possible that your order could be unable to fill after you place the order.

The policy is for 30 days. If it's been more 30 days since the date you purchased your item We're sorry to say that we can't offer you a complete exchange or refund.

For your item to be eligible for return, it must be unopened and in the same state as you received it in. It should also remain in the original packaging.